STEPHANIE SHAHBAZI  

Atlanta, GA 30341

Phone: 404.545.9463 | Email: Stephanie.Shahbazi@gmail.com
LinkedIn: linkedin.com/in/stephanieshahbazi/ | Portfolio: stephanieshahbazi.com

SUMMARY

Detail-oriented UX/UI professional with expertise in user-centric design, wireframing, prototyping, and interface development. Experienced in fast-paced, cross-functional teams and effective communication with business partners and leadership. Leverages a background in graphic design and marketing to create impactful user experiences and add immediate value.

TECHNICAL SKILLS

User-Centered Design, Human Interface Guidelines, Interaction Design, User Interviews, Insight Synthesis, Heuristic Evaluation, Information Architecture, Storyboarding, Persona Creation, User Decision Mapping, Wireframing, Prototyping, Usability Testing, Figma, FigJam, Miro, InVision, Adobe XD, Sketch, WCAG, HTML/CSS, Bootstrap, Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Salesforce, Agile Methodology

CLIENT PROJECTS under Mastek

Blue Cross Blue Shield of Arizona Usability Assessment

● Evaluated the customer service representative experience to improve case handling times and enhance satisfaction.

● Assessed backend Salesforce experience for CSRs, analyzed user flows, and observed interactions to draw insights for better user experience.

Arizona State University Donor Portal

● Designed an engaging donor portal experience to increase online giving and retention rates.

● Worked with client stakeholders through the discovery phase of gathering requirements and utilizing the design thinking process to create responsive desktop and mobile wireframes for development. 

State of California Employment Development Department Benefits Portal Redesign

● Redesigned an enhanced portal registration experience enabling users to access their account securely with ease. 

● Collaborated with the client to focus on usability and accessibility. Designed mobile and desktop wireframes with consistent branding and the latest web standards for simultaneous development.

EXPERIENCE

Mastek | Jun 2022 – Present | Atlanta, GA

Lead UX Designer, Salesforce Business Unit, Jun 2024 – Sept 2024

● Lead the design of innovative web and mobile products, from initial concept through final implementation, ensuring a cohesive and user-friendly experience.

● Mentor and guide teams through the design thinking process, focusing on the creation of personas and user journeys to achieve user-centric design.

● Drive strategic initiatives to enhance designs, methodologies, and company objectives, advocating for UX best practices throughout the project lifecycle.

UX/UI Designer, Salesforce Business Unit, Jun 2022 – May 2024

● Design customer-facing wireframes and prototypes for development, ensuring seamless integration with Salesforce platforms.

● Collaborate with stakeholders, project teams, and engineering teams to understand requirements and adjust designs accordingly.

● Uphold UX/UI best practices and ensure the delivery of high-quality designs.

Messe Frankfurt North America | Apr 2015 – Jun 2022 | Atlanta, GA 

International Marketing Manager, Feb 2020 – Jun 2022

● Managed domestic and international media buys.

● Analyzed ad performance and report on insights and recommendations.

● Collaborated across a global organization to deliver effective marketing campaigns.

● Maintained media partner relationships and oversaw $300k+ media budgets.

Graphic Design & Marketing Specialist, Apr 2015 – Jul 2020

● Designed promotional materials for multiple North American and international trade shows.

● Produced digital and print media content.

● Coordinated and promoted conference programs and managed communications.

Family First Credit Union | Feb 2012 – Apr 2015 | Hapeville, GA 

Marketing Specialist

● Designed promotional graphics.

● Increased credit card records by 15% YoY and optimized a $100k+ marketing budget.

● Planned promotional events and managed customer relationships.

Kimberly Clark | Nov 2010 – Apr 2011 | Roswell, GA 

Research Specialist

● Advised Fortune 500 companies on germ prevention and reducing absenteeism.

● Analyzed 300+ surveys to improve sanitizing products.

● Boosted project awareness by creating educational literature on program efficacy.

EDUCATION

Certification, Salesforce User Experience Designer

Jun 2023

Certificate, UX/UI Design

Georgia Institute of Technology, Atlanta, GA

Dec 2021

Bachelor of Business Administration, Marketing

Georgia State University, Atlanta, GA

May 2010